FAQs

You will find the address and studio number in your guest app, after logging in with your booking confirmation. Further details, including a map and information about the surrounding area, will be also available in advance in our guest app.

It’s easy and contactless: Before your arrival, you will receive a link to our guest app via email or WhatsApp, where you can enter all your information and upload your ID. On the day of arrival, you can also retrieve your personal access code in the guest app. Simply use the link you received via WhatsApp or email to open the guest app. A key or card is not required.

Please note: Online check-in is mandatory and must be completed before your arrival, latest until 6:00 p.m. on the day of the arrival, as there is no reception on site.

Yes, you must complete the online check-in form in advance to receive the access code on the day of arrival:

After booking, you will receive a link to our guest app for online check-in.

Only after this is completed will we send you the access code on the day of arrival, which you can use to enter the building and your studio.

You can use your access code to open the building entrance, the main entrance and your studio.

Your studio will be ready at the earliest from 1:00 p.m., provided that cleaning has already been completed. If this is not yet the case, we ask for your understanding that the regular check-in time of 3:00 p.m. must be observed.

We are currently unable to offer a luggage storage service. However, you can safely store your luggage in the lockers at Zurich Main Station.

Yes, of course. It’s important that you complete online check-in by 6:00 p.m. on your day of arrival. You will then receive your personal access code in the guest app, allowing you to arrive at your convenience. If you arrive late, please be considerate of other guests and keep quiet.

Don’t worry. This link will take you back to our guest app. To verify your identity, simply enter your name and your arrival and departure dates.

Our tip: Bookmark the link or add the guest app to your home screen.

Your access code for your studio will be ready at the earliest from 1:00 p.m., provided that cleaning has already been completed. If this is not yet the case, we ask for your understanding that the regular check-in time of 3:00 p.m. must be observed.

The guest app lets you do everything important: check-in, access code, tips for the area, check-out, and billing. You’ve already received the link from us. If not, please contact us – we’ll resend it to you.

If there are any problems on-site, you can reach us via WhatsApp or phone call at +41 44 500 22 98. We will be happy to help.

You are welcome to contact us and request an early check-in or late check-out. We will do our best to accommodate your requests.

You will receive a notification from us on the day of your arrival at the latest if your studio has been cleaned early and you can check in early.

Our reception is digitally managed – we are here for you and can be easily reached by smartphone. If you have any questions or concerns, you can contact us at any time by email, WhatsApp, or phone:
Email: info@staysunday.com
WhatsApp and phone: +41 44 500 22 98

Our online reception team is happy to assist you in English and German.

Yes, all studios have free high-speed Wi-Fi and a smart TV.

To use Netflix, you need to log in with your private account, preferably using your smartphone. Your login details will only be saved during your stay at Stay Sunday, and you will be automatically logged out after your departure.

No, not currently. Our studios have a fully equipped kitchen so you can prepare your own meals, and thanks to their central location, you will also find many restaurants nearby. Recommendations for breakfast spots can be found in the guest app under “Cafés & Restaurants.”

The drinking water in our Stay Sunday Studios is of the highest quality; you can drink it without any concerns.

Unfortunately, we don’t offer an on-site laundry service. You can use laundromats in the area, for example, Wös.ch, located at Hohlstrasse 192.

We don’t provide irons in the studios. However, if you have an urgent need, please inform us via WhatsApp at +41 44 500 22 98, and our housekeeping team will provide one for you the next day at the latest.

Children up to 2 years old stay free of charge and can request a baby cot.

A partial charge applies for children aged 3 to 17.

From 18 years old, there are no further discounts and the full price applies.

Yes, guests must be at least 18 years old or accompanied by an adult.

Please dispose of your trash in the designated bins; there is no waste separation. The city of Zurich uses so-called “Züri-Säck” (Züri bags) for waste. You don’t have to worry about this; we’ll take care of it for you.

We will automatically send you your invoice by email after check-out. You can also download it from the guest app.

No. For organizational reasons, only prepayment by credit card (Visa or Mastercard) is possible. Unfortunately, our contactless concept does not allow cash, payment on account, or bank transfer.

We currently accept Visa and Mastercard. We are working on additional payment options; unfortunately, payment by invoice or in cash is not possible.

Yes – your booking must be paid by the day of arrival at the latest so we can send you your access code. For flexible rates, we will refund the full amount if you cancel in a timely manner.

Please contact us by email – we will be happy to make the necessary adjustments.

Yes, Coop, Aldi Suisse, and Migros are just a few steps away.

Yes, thanks to the central location in the city center, you will find many options in the immediate vicinity. Further information can be found in the guest app under “Cafés & Restaurants.”

Unfortunately not. However, the following parking options are available nearby:

– Jelmoli car park (Steinmühlepl. 1, approx. 2 min. walk)
CHF 3.00 for the first hour, then steadily increasing fees; after 3 hours, charges are calculated per 15 minutes.
Night rates (9 p.m. – 8 a.m.): CHF 2.00/hour.

– Opéra car park (Schillerstrasse 5, approx. 7 min. walk)
CHF 5.00/hour, daily flat rate CHF 45.00
Sundays and public holidays: CHF 1.00 per 20 minutes (midnight to midnight)

– Urania car park (Uraniastrasse 3, approx. 6 min. walk)
CHF 4.00/hour, daily flat rate CHF 45.00
Night-time rate: CHF 2.00/hour (10 p.m. – 6 a.m.)

– Public parking spaces (blue & white zones)
CHF 1.00 – 2.00 per hour (weekdays during the day, for a maximum of 2 hours), usually free at night and on public holidays
Please observe the local parking regulations.

– For stays of less than 8 nights, there is no mid-stay cleaning.
– For stays of 8 nights or more, a mid-stay cleaning is included free of charge.
– Upon request, you can book a paid cleaning at any time with one day’s notice in the guest app.

An additional cleaning can be booked one day in advance via the guest app for a fee.

If you need fresh towels and extra toiletries, you can ask our on-site housekeeping team directly. Please note that staff are not always on site.

Unfortunately, no – out of consideration for all guests, especially those with allergies, our studios are pet-free. We ask for your understanding. In case of non-compliance, we reserve the right to charge a penalty fee based on our general terms and conditions.

Exceptions are guide dogs,hearing dogs, and other similar service dogs. These may be brought along free of charge and at any time upon presentation of proof of eligibility. Please contact our Guest Service Team for more information.

Yes, our studios are also suitable for families. Please let us know if you are traveling with small children. We are happy to provide a crib or, for older children, a sofa bed if you booked a Studio Plus or Studio Family.

Please contact us by email with your name, booking number, and a description of the item (ideally with a photo). Our team will carefully check this and try to locate your forgotten item as quickly as possible. If successful, we will arrange for it to be returned upon request (for a fee). The storage period is a maximum of two months.

By email, WhatsApp, or phone:
Email: info@staysunday.com
WhatsApp and phone: +41 44 500 22 98

Please check out using the guest app by 11:00 AM at the latest and leave your studio. Your invoice will be automatically generated and sent to you. After 11:00 AM, your access code will be deactivated.

If you would like to check out later, please contact us in advance. We will review this option and try to accommodate you.